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Senior Collaboration Technology Specialist - Voice

Location: 

Vancouver, BC, CA

Closing Date: April 30, 2021

 

The Senior Collaboration Technology Specialist - voice is responsible for the planning, implementation, migration and support of Teck’s MS Teams Calling environment. They ensure the highest level of performance, establish support procedures, recommend architectural direction and coordinate advanced recovery procedures for both hardware and software related to our Skype for Business, Cisco Unified Communications (UC) environment and MS Teams for PSTN Calling environment.

 

We are looking for individuals with who have designed/architected, configured and supported the following technologies and systems:

  • Microsoft Teams / Teams Calling
  • Skype for Business
  • Cisco Unified Communications (UC): CUCM, UCCX, CUBE, CUC
  • PSTN Calling
  • Office 365, Exchange, Windows Server, Active Directory

 

Responsibilities:

  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
  • Implements and supports MS Teams Calling and assists with ongoing Skype for Business / Cisco UC to Teams migration project
  • Supports Cisco Unified Communications platforms such as CUCM, UCCX, CUBE and CUC
  • Coordinate complex technical changes to Teck’s Communication and Video Conferencing environment
  • Educate or mentor junior team members on the support of MS Teams Calling, Skype for Business, and Cisco UC infrastructure
  • Coordinate advanced tuning on Telephony infrastructure to ensure the highest levels of performance including working with auxiliary support teams on sub-components
  • Actively participate in critical outages or restores to ensure minimal outage time / maximum availability and provide root-cause analysis on service outages
  • Contribute to strategy and architectural design of Teck’s Telephony environment
  • Moderate Teck’s Senior Management meetings, which may be of a sensitive and confidential nature, requiring discretion.
  • Occasional travel to support large offsite company events to provide audio and video design, setup and support.
  • Run Telephony related projects to keep in scope and on budget
  • Lead the day-to-day operation of Teck’s Telephony environment and act as the highest tier of support.
  • Participate in on-call emergency rotation

 

Qualifications:

  • Bachelor of Computer Science degree or equivalent experience
  • Microsoft 365 Certified: Teams Administrator Associate preferred
  • Cisco CCVP or higher (or equivalent) certification would be an asset
  • 5+ years of senior level support in a medium to large enterprise organization supporting complex telephony environments
  • 5+ years crafting, building and supporting MS OCS, Lync or Skype for Business or MS Teams telephony environments
  • 5+ years supporting Cisco UC telephony environments would be an asset
  • Previous experience in Skype for Business / Cisco UC to MS Teams Calling migrations
  • Solid grasp of Office 365, Exchange, MS Server, and Active Directory.
  • Hands-on experience with telephony monitoring, diagnostics and network analytics tools
  • Demonstrable ability to handle time demands and prioritize work when supporting staff at multiple locations
  • Practical experience handling 3rd party vendors
  • Strong verbal and written communication skills at both technical and executive level

 

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution.

 

Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically.

 

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

 

Your application to this posting is deemed to be your consent to the collection, use and necessary disclosure of personal information for the purposes of recruitment. Teck respects the privacy of all applicants and the confidentiality of personal information.

 

Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal, and zinc, as well as investments in energy assets. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK.

 

The pursuit of sustainability guides Teck’s approach to business. Teck is building partnerships and capacity to confront sustainability challenges within the regions in which it operates and at the global level. In 2019, Teck was named to the Dow Jones Sustainability World Index (DJSI) for the tenth straight year, indicating that Teck’s sustainability practices rank in the top 10 per cent of the world’s 2,500 largest public companies in the S&P Global Broad Market Index.

 

Learn more about Teck at www.teck.com or follow @TeckResources

 

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