Role Overview

Reporting to the Learning Management System (LMS) Lead, the LMS Administrator is responsible for the day-to-day administration, maintenance, support, and continuous improvement of Teck's Learning Management System (LMS) and associated learning technologies. Serving as a subject matter expert in LMS operations, the role supports learners, managers, site LMS administrators, and business stakeholders through system administration, reporting and analytics, compliance monitoring, system testing, governance activities, and continuous improvement initiatives.

The LMS Administrator provides advanced troubleshooting support, collaborates with internal partners to resolve system and process issues, and supports light instructional design and content administration activities, including course setup standards, templates, content maintenance, and basic learning asset updates, ensuring learning solutions are accessible, measurable, scalable, and aligned with business, compliance, and workforce development needs.

This role is a 12 months Temporary opportunity. 

Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Maintain learner records, training assignments, courses, curricula, programs and certifications within the LMS, ensuring accurate data entry, record maintenance and alignment to established processes and standards.
• Provide support to learners, managers, site LMS Administrators, and business collaborators regarding LMS access, functionality, training assignments, and reporting; troubleshoot and resolve complex system and process issues.
• Develop, maintain, and distribute standard and ad hoc reports, dashboards, and learning metrics; monitor compliance reporting, completion rates and learner activity.
• Support sustainability reporting, workforce capability reporting, audit requirements, and regulatory compliance through accurate, accessible, and auditable learning data.
• Conduct audits and validation activities to ensure the accuracy, consistency and integrity of learning records and system data; identify and resolve data discrepancies and support LMS governance initiatives.
• Participate in testing activities related to system upgrades, enhancements, integrations and configuration changes; develop test scenarios, document results and support implementation of system updates.
• Provide mentorship, training, and ongoing support to site LMS administrators and learning collaborators; promote consistent application of LMS standards, procedures, and recommended guidelines.
• Administer enterprise learning technologies and subscriptions, including platforms such as Udemy, Berlitz, Rosetta Stone, and other learning solutions.
• Configure, publish, maintain, test and retire online learning content, curricula, programs and assessments; support course set up standards, templates, content maintenance and basic instructional design activities.
• Develop and maintain LMS procedures, business process documentation, job aids, user guides, training materials and support resources for accuracy and alignment with platform and workflow changes.
• Recognize opportunities for continuous improvement and contribute to the ongoing enhancement of Teck’s digital learning ecosystem
• Perform other duties as assigned.

Qualifications

• 2-4 years experience in LMS administration specifically in SAP SuccessFactors LMS, training or a learning management role within a large complex organization
• Experience with SAP SuccessFactors learning management system preferred.
• Post secondary education in human resources, adult education, business administration or a related area of focus
• An equivalent combination of education and experience may be considered
• Experience with eLearning authoring tools, AI-enabled content creation platforms, and learning content administration (e.g., Articulate 360, Easygenerator, Synthesia) is preferred.
• Proficiency in Microsoft Office Suite with indepth knowledge of Excel and reporting capabilities
• Good attention to detail and accuracy, as well as solid analytical skills
• Proactive and customer service focused
• Adaptable and flexible, as well as open to learning and trying new things
• Motivated self-starter, able to work under minimal direction and be able to coordinate several tasks simultaneously
• Strong written, verbal, and interpersonal communication skills
• Able to maintain confidentiality and a high level of integrity
• Spanish speaking would be considered an asset