Location: Vancouver
Employment Type: Contractor
Workplace Type: Hybrid
Recruiter: Simon Dean

About our Vancouver Office

Located in the heart of downtown Vancouver, between the Pacific Ocean and the Coast Mountains, Teck’s Corporate Office sits in one of Canada’s most culturally diverse cities. 

Surrounded by world-renowned nature and globally inspired cuisine, the office brings together many of Teck’s corporate functions - all working toward Teck’s purpose of providing the essential resources the world relies on.

The Lead, Collaboration and Telephony Services is responsible for the strategic direction, operational stability, and continuous improvement of enterprise collaboration platforms and telephony systems. This leadership role supervises three specialized teams: SharePoint Platform Services, Cisco & Teams Telephony, and Office 365 Collaboration Tools. The role ensures seamless communication and collaboration across the global enterprise, aligning with corporate IT strategy and user productivity goals.

Responsibilities

Leadership & Strategy

• Lead, mentor, and develop a high-performing team of specialists across SharePoint, Cisco Telephony, and Microsoft 365 Collaboration technologies.
• Promote an atmosphere of continual progress, originality, and teamwork within and among teams.
• Develop talent through clear performance expectations, regular feedback, mentorship, and career development planning.
• Establish clear goals, priorities, and accountability across the three teams to support enterprise collaboration initiatives.
• Serve as a leadership liaison between the collaboration and telephony services team and senior IT/executive leadership.
• Align collaboration and telephony services strategies with enterprise digital workplace transformation goals and business needs.
• Contribute to multi-functional planning and strategic direction as part of the broader Infrastructure & Operations leadership team.

Operational Management

• Ensure reliable, secure, and performant operation of all supported platforms, including uptime, service levels, and user happiness.
• Manage operational budgets, licensing, contracts, and vendor relationships to ensure efficient service delivery.
• Standardize and optimize service delivery processes for collaboration and telephony services globally.
• Lead all aspects of major upgrades, system migrations, and integrations, minimizing business disruption and ensuring post-implementation success.
• Monitor and report on service critical metrics, user adoption, and system performance, identifying trends and areas for progress.
• Ensure user documentation, knowledge base articles, and operational runbooks are accurate and up to date.
• Proactively assess risk and implement controls to prevent service degradation, data loss, or unauthorized access.

Governance & Compliance

• Establish and enforce governance frameworks and standard methodologies for collaboration tools and platforms.
• Ensure all systems align with corporate policies, regulatory requirements, and cybersecurity standards.
• Drive automation, self-service capabilities, and process efficiencies.

Partner Engagement

• Serve as the main point of contact for business units and project teams regarding collaboration and telephony services.
• Translate business needs into technical solutions and improvements.
• Collaborate with security, infrastructure, and enterprise architecture teams.

Qualifications

• 10+ years' proven ability in IT infrastructure, collaboration services, or unified communications.
• 4+ years of team leadership or management experience.
• Demonstrable experience with: Microsoft 365 suite (Exchange, Teams, OneDrive, SharePoint Online), Cisco Unified Communications (Call Manager, Unity, Jabber/WebEx), Microsoft Teams Voice and Direct Routing.
• Experience with ITIL practices and service management tools (e.g., ServiceNow).
• Effective interpersonal skills with a user-first approach and ability to work in a multi-functional, distributed team.

Preferred Certifications

• Microsoft 365 Certified: Teams Administrator Associate or Enterprise Administrator Expert.
• Cisco CCNP Collaboration or equivalent.
• ITIL v4 Foundations or higher.

Teck—A great place to work

You already know Teck is a great place to work. It’s also a great place to grow your career.

As a leading Canadian resource company, you’re part of a team that is focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love. And we do this guided by our values, which together form The Teck Way.

Grow with us

Take the next step in your career by applying for the Lead, Collaboration Telephony Services (Contract) role. At Teck, we believe in developing our people and supporting career growth from within.

As an internal candidate, your application may be reviewed in coordination with your current leader and and the hiring manager. We encourage you to apply even if you don’t meet every listed qualification.

We value diversity and are committed to an inclusive, barrier-free hiring process. Reasonable accommodations are available upon request.

Requisition ID: 52556 | Job Category: Technology | Employment Type: Contractor | Location: Vancouver | Workplace Type: Hybrid