Role Overview

Embrace Courageous Safety Leadership (CSL): At Teck, safety is a core value, central to our work culture. Through programs like CSL, we empower every employee to be a safety leader, fostering a proactive approach to identifying and mitigating risks. As part of our team, you'll contribute to sustaining this safety-first environment, where speaking up and driving positive change are not just encouraged but expected 

Reporting to the Senior Technical Support Analyst, Digital Systems, the Technical Support Analyst, is responsible for providing end-user computing support. This role requires hands-on support with excellent customer service and communication skills to develop positive relationships with clients and technical teams. 

The successful candidate will have outstanding communication and interpersonal skills, and an exceptional ability to influence, problem solve, troubleshoot and can translate technical information to people of diverse skillsets and backgrounds. We are seeking an individual who is self-motivated, but collaborates well within a team, and has a passion for continuous improvement. 

This is an initial 12-month contract to start based on-site at Highland Valley Copper.  

Don't miss out on this outstanding opportunity to be part of one of Canada's leading mining companies and join our team! 

Responsibilities: 

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures 

• Provide technical support for the installation, configuration, and maintenance of computers, mobile devices, printers, peripherals, and software within defined standards 

• Provide basic network and server support as required 

• Collaborate with vendor support teams to troubleshoot and resolve technical issues 

• Coordinate hardware and software procurement by working with internal procurement teams 

• Assess user requirements to establish appropriate technology solutions 

• Respond to support requests via ticketing system, phone, email, and chat, ensuring timely updates and resolutions 

• Document incident and request history in the ticketing system 

• Develop and update Knowledge Base articles to support internal documentation 

• Participate in special projects and IT service management improvements, including Service Desk operations, service requests, and problem management 

• Advance complex issues to appropriate IT teams while ensuring resolution 

• Coordinate third-party technical support when necessary and follow up on outstanding issues. 

• Collaborate with business partners to understand and address IT support needs 

Qualifications: 

• Degree in Computer Science, Information Technology, or a technical diploma with a combination of relevant experience or certifications (CompTIA A+, ITIL, M365/O365 certifications, etc.) 

• 2-3 years of experience with delivering and supporting IT services, network infrastructure or relevant experience in an industrial setting, preferably in mining 

• Knowledge of Windows desktop and server OS, virtualization, Active Directory, and computer networking fundamentals 

• Positive interpersonal skills with a dedicated customer service orientation 

• Experience supporting and resolving issues with M365, Microsoft Azure, ServiceNow 

• Understanding of ITIL best practices; experience implementing within a project environment would be an asset 

• Excellent problem-solving, decision-making, and customer service skills 

• Ability to work independently and manage multiple tasks efficiently 

• Valid class five drivers' license 

• Working level Spanish is an asset