Role Overview

Reporting to the Supervisor, Office Services, the Receptionist is responsible for providing professional front-of-house and reception support for the Vancouver office. This includes greeting visitors, managing access procedures, supporting meeting room operations, handling incoming calls and inquiries, coordinating with internal teams, and maintaining a professional and welcoming reception environment.

Key Responsibilities

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Serve as the first point of contact for incoming calls, guests, and external personnel by providing professional, timely, and customer-focused service.
• Coordinate visitor and contractor access, maintain access card records, and liaise with Security and internal teams to support access requests and office protocols.
• Maintain accurate office seating plans, desk nameplates, visitor records, and related office documentation.
• Support meeting room bookings and readiness, including room setup, technology troubleshooting, visitor coordination, and catering arrangements.
• Assist employees and guests with wayfinding, office support, and general inquiries.
• Coordinate courier services, mail distribution, deliveries, and company information requests.
• Collaborate closely with Office Services, Security, IS Physical Security, and other departments to support daily office operations and reception coverage.
• Monitor and support visitor management tools, reception processes, and communication across teams.
• Maintain a professional, organized, and inviting reception area and common spaces while ensuring a positive experience for employees, visitors, and contractors.

Qualifications

• 2-3 years office experience; minimum 1 year reception experience
• Proficiency in MS Office, including Word, Excel and Outlook applications
• Demonstrated ability to work under pressure, meet tight deadlines and effectively handle-changing priorities
• Proven track record to establish and maintain effective working relationships by exercising tact and diplomacy while maintaining the highest levels of customer service
• Enjoys working in a team environment and can also work independently
• The incumbent should possess a helpful, positive, cheerful and professional demeanour.
• Have excellent verbal and written skills
• Ability to demonstrate discretion