Role Overview

Reporting to the Director, Strategy, Planning and Performance, the Manager, IT Business Office co-ordinates strategic planning and performance management for IT  and its’ partners, both internal and external to Teck.   

As part of Teck’s Growth Strategy, the TDS team is on multi-year journey to provide technology services that support the expansion of current operations and development of new operations.

In this newly created position, you will lead, design and implement improved strategic and operational planning processes, supporting the IT leadership team and departmental teams to build robust, measurable plans. You will demonstrate a data-driven approach to empower teams to understand their performance in business terms. You will instigate processes for the collection, analysis and review of key organizational performance information, track progress, evaluate against goals, connect with collaborators, and inform future plans. You will maintain and handle relationships with critical external vendor partners, and internal partners like finance, to ensure IT teams have the vital support to complete plans.

Through outstanding leadership and a deep knowledge of planning and IT operations, you will improve TDS’ planning and performance capabilities to enable TDS to deliver the services that our operations need.

Don’t miss out on this exciting opportunity to be part of one of Canada’s leading mining companies and join our team!

Key Responsibilities

Long-term planning

• Collaborate with teams such as business relationship managers, enterprise architecture, and project management to facilitate the technology planning process on a regular cycle
• Ensure technology planning integrates and provides impactful results into Teck-wide planning processes such as Life of Mine (LOM) and 5Y business planning
• Establish processes to review and report on delivery to plan in terms of % objectives achieved

Performance Management

• Build and refine the performance management system to establish that the overall strategic direction and priorities are accurately reflected in meaningful metrics across all technology teams
• Incorporate methodologies like value driver tree analysis to ensure that critically important technology metrics are aligned with business drivers
• Facilitate the reporting of technology operational performance to key collaborators and senior leaders through their business liaison managers

Vendor Management

• Establish and manage strategic partnerships to achieve enterprise technology strategy more effectively or efficiently
• Develop and improve a vendor management office (VMO) to supervise vendor performance against contractual obligations (important metrics & SLAs) and elevate vendor performance
• Work closely with the Commercial team to collaborate on the lifecycle of vendor contracts, including negotiations, renewals, and terminations

Technology Financial Management

• Collaborate with finance to define priorities for improving financial transparency of tech service costs
• Integrate technology planning into Teck-wide financial routines, providing results and inputs for 5Y planning, capital allocation, service fee allocations, and annual budgeting

Talent, Learning and Development

• Collaborate with HR to engage technology planning in identifying future talent needs, such as increases in workforce size or evolving skills associated with new technologies
• Ensure technology operation and preparation routines integrate Teck-wide HR routines, such as succession, growth and performance outcome calibrations

Leadership

• Lead and manage a team of internal and contract technology professionals
• Participate and facilitate strategic and operational reviews with leadership teams
• Where required, mentor and/or put in place training plans, communities of practice to help improve performance and planning abilities across the workplace

Qualifications

Behavioral

• Minimum 5 years' experience leading a group of experienced cross-functional professionals
• Significant ability to influence at various levels and departments
• Critical thinker – ability to see the big picture while handling details
• Demonstrated standout colleague
• Emphasizing processes and outcomes
• Effective interpersonal skills, written and oral, with an ability to translate across business and technology domains

Technical

• Minimum 10 years within the IT industry, experience in commodities considered an asset
• Bachelor's Degree or equivalent experience in engineering and/or business
• Experience in a similar cross-functional role, technical planning or IT business office, or in project portfolio or program management, preferably in an international organization
• Experience of developing and running the implementation of planning, performance, and evaluation processes, and of developing metrics and results frameworks e.g., Lean, Six Sigma, Continuous Improvement
• Outstanding written and analytical skills, and experience of producing reports for senior audiences that combine data and written narratives to inform decision-making
• Experience in providing training or mentoring to others, especially in program or project management
• Attention to detail and a high standard of work presentation that can cater to an executive level
• Vendor Management: SLA tracking, partner accountability and experience with contract lifecycle management, onboarding, and scorecards
• Financial & Cost Optimization Skills: Familiarity with budgeting and cost reporting. Experience with IT service management (ITSM) and ITIL. Familiarity with cloud cost management tools (e.g., Azure Cost Management, Flexera)