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IT Technical Support Liaison

Location: 

Logan Lake, British Columbia, CA

Job Description

Closing Date : April 13, 2020


Reporting to the IS Coordinator, the IT Technical Support Liaison will function primarily as a Desktop Support Technician, providing day to day service to all IS customers at HVC as an integrated member of Teck’s larger corporate IS Service Delivery architecture.
Specifically and secondarily the HVC IS Support Liaison will be integrated into a functional business department as an IS liaison.  Semi-embedded and mentored in the daily business of each department, the HVC IS Support Liaison will both actively endeavor to understand business requirements better, and/or facilitate and create appropriate solutions providing value contributions.


Responsibilities:
•    Be a Courageous Safety Leader by adhering to safety and rules and procedures;
•    Customer Service
•    Troubleshooting & Problem Solving
•    Incident handling and triage
•    Collaboration skills – Meetings, presentations, etc
•    Resource research and management
•    Documentation.


Qualifications:
•    Must possess a minimum of a valid Class 5 Drivers license
•    Post-secondary education in Computer Science, or similar certifications.
•    1-3 years related Customer Service experience and ITIL process familiarity
•    Preference given to individuals with the following vendor experience:
•    Microsoft, IOS, Cisco, VMware, Nimble, JDE
•    Proven ability to meet deadlines, prioritize tasks and work effectively with minimal supervision and direction;
•    Ability to manage multiple concurrent objectives, projects, groups or activities
•    Must be able to communicate both verbally and written with technical and non-technical personnel in English

 

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Job Segment: Technical Support, Computer Science, Cisco, Technology, Research

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