Desktop Support Technician (Contract)

Closing Date: Monday, April 21, 2025

Teck is a leading Canadian resource company focused on responsibly providing the metals essential for global development and the energy transition while caring for the people, communities and land that we love.

Teck's two regional business units, North America and Latin America, oversee Teck's assets through all phases of safe, sustainable development, operation and closure. The business units are supported by enterprise-wide functions that set strategic direction, establish standards and provide governance, as well as supporting the business through shared services, centers of excellence and business partnering.

Desktop Support (Site Support) at Teckis a Tier 2 end user support position, with aspects of both higher and lower responsibility and technical-aptitude work included occasionally as well. The Desktop Support role is a predominantly in-person support role and the successful candidate will remain in-person and in-office 80-100% of the week.

Reporting to the Acting Lead End User Support, the Desktop Support Technician is responsible for the onboarding, refreshing and replacing machines, incident resolution, and general ticket and request management. As the second support person in Toronto, this outstanding candidate must be able to work independently and apply a variety of resources! All tasks are assigned and tracked through ServiceNow, making prior experience with this tool is advantageous. Additionally, maintaining request, incident, and asset management records is entailed, along with updating internal team documentation and externally facing knowledgebase articles as needed.

The ideal candidate is a versatile professional, ideally with a background in customer service and a solid focus on technology. Experience in retail sales or the service industry is beneficial for developing the client-first attitude we value. However, a robust technical capability is also essential. Teck’s Toronto office serves as the Sales and Marketing hub, so the Desktop Support Technician will support a diverse clientele, including executive visitors from the head office. This role will also provide remote support for the Vancouver head office. Experience in providing executive support within an enterprise environment is highly desirable.

Responsibilities
 

• Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures
• Liaise with multiple teams, groups, and areas of the business daily to complete tasks, incidents, and other project work
• Work with hardware and software vendors to verify timely product delivery, ensuring that new equipment is installed and ready to operate on schedule
• Maintain important records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
• Provide input to the continued growth of the team while helping to implement documentation, policies, and procedures. This includes thinking creatively on how to improve processes
• Review and maintain stock levels to an adequate degree, ensuring availability without over-expenditure
• Analyze and make recommendations regarding hardware and software standardization when possible

Qualifications
 

Minimum

• A technical certificate, diploma, or 2 years of directly related Tier 2 experience. 4+ years of experience alongside a BA or BSC degree or equivalent experience is an asset
• Excellent and extensive technical troubleshooting skills
• Phenomenal organizational, written, verbal, and interpersonal communication skills are a necessity
• Proficiency in English at a native or near-native level is required
• Able to perform multiple tasks simultaneously, including handling interruptions, and returning to and completing tasks in a timely manner
• Confidence in troubleshooting Tier 2 (and some Tier 3) issues in Windows, including application specific errors, and issues that arise in a complex SCCM/AD/Azure multi/hybrid-DC environment
• Detailed understanding and history supporting Windows 10/11, O365 CTR, and O365 Online
• Experience working in an organization oriented by process
• Some experience with print servers and Papercut
• Possesses positive, professional interpersonal skills
• Ability to easily adapt to, and learn, new technologies
• Some experience in a customer-facing role such as retail, hospitality, or other service-based role, even early in career

Desired

• Experience working in an ITIL V3 framework is a plus
• Advanced familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory (and Entra AD) is an asset
• Recent exposure working in a large (5000+) person organization
• Spanish speaking skills are an asset
• Working with, solving, and configuring WDS/SCCM imaging workflows
• Experience with PowerShell scripting and other methods of software automation
• Experience supporting multi-function Xerox printers, notably Alta Link models and print servers
• Papercut Administration and support
• Experience with a purchasing/requisitioning system
• Recent history supporting Apple in the Enterprise, applying JAMF and Intune
• Additionally preferred qualifications may include professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)

Why Join Us? 

At Teck, we offer more than just a job – we provide a pathway to personal and professional enrichment. With captivating projects set against stunning backdrops, a culture of inclusivity and collaboration, and boundless opportunities to learn and grow, joining us means embracing a fulfilling and dynamic career adventure. 

As a contractor, you’ll add your expertise and work alongside experienced professionals on projects that challenge and inspire. We’re dedicated to fostering your growth through coaching, training, and a commitment to safety. Your contributions will make a difference, not just in your career, but in our ongoing success. Teck offers a wide array of permanent career opportunities and your role as a contractor can be a stepping stone to exploring different positions within our organization. We’re committed to helping you chart a dynamic and rewarding career path.  

The actual wage rate offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity. 

At Teck, we value diversity. Our teams work collaboratively and respect each person’s unique perspective and contribution. 

Teck is one of Canada's leading mining companies, focused on providing products that are essential to building a better quality of life for people around the globe. Our commitment to our people is why Teck has been named one of Canada’s Top 100 Employers for seven consecutive years, listed as one of Canada's Top Employers for Young People and named to the 2024 Bloomberg Gender-Equality Index. The pursuit of sustainability guides Teck's approach to business and we are proud to be recognized as one of the 2024 Global 100 Most Sustainable Corporations by Corporate Knights. Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.A and TECK.B and the New York Stock Exchange under the symbol TECK. 

Learn more about Teck at www.teck.com or follow @TeckResources.

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.